Privacy Policy

This privacy policy applies to the Nova Media app (hereby referred to as "Application") for mobile devices that was created by Motiva Media Ltd (hereby referred to as "Service Provider") as a Commercial service. This policy describes how we collect, use, and protect your personal information.

Information We Collect

When you use our Application, we may collect the following information:

• Account Information: Your email address, name, and password when you create an account.
• Business Information: Company name, address, contact phone number, business category, and social media handles that you provide.
• Photos and Videos: Content you upload to the Application for processing and social media scheduling.
• Usage Data: Information about how you use the Application, including features accessed and actions taken.
• Device Information: Push notification tokens for delivering notifications to your device.
• Payment Information: Subscription and payment data processed securely through Stripe. We do not store your card details directly.

How We Use Your Information

We use the information we collect to:

• Provide and maintain the Application's services, including photo processing and social media scheduling.
• Process your subscription payments through Stripe.
• Send you push notifications about your scheduled posts, content status, and account activity.
• Improve and personalise your experience with the Application.
• Respond to your support requests and communicate with you about the service.

Data Storage & Security

Your data is stored securely using industry-standard practices:

• Photos and videos are stored in Google Cloud Storage with secure, time-limited access URLs.
• Account data is stored in encrypted databases.
• Passwords are hashed using Argon2, an industry-leading algorithm.
• All communications between the Application and our servers are encrypted using HTTPS/TLS.
• Authentication uses secure JSON Web Tokens (JWT).

Social Media Integration

When you connect your social media accounts (Instagram, Facebook, TikTok) through our Application, we access only the permissions necessary to post content on your behalf. We store access tokens securely and you can disconnect your accounts at any time through the Application settings.

Your Rights (GDPR)

Under UK and EU data protection laws, you have the following rights:

• Right of Access: You can request a copy of all personal data we hold about you. Use the "Download My Data" feature in the Application.
• Right to Rectification: You can update your personal information through the Application at any time.
• Right to Erasure: You can delete your account and all associated data through the Application settings.
• Right to Data Portability: You can export your data in a machine-readable format.
• Right to Object: You can opt out of non-essential data processing by contacting us.

Data Retention

We retain your personal data for as long as your account is active. When you delete your account, we permanently remove your personal data, photos, scheduled posts, and associated content within 30 days. Some anonymised, aggregated data may be retained for analytical purposes.

Children's Privacy

The Application is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

Changes to This Privacy Policy

The Service Provider may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. You are advised to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@novamedia.app.

This privacy policy is effective as of 2026-03-05